Privacy Policy
Last updated: February 12, 2026
1. Introduction
Dimenso FZ-LLC ("TryOn Virtual", "we", "us", or "our"), a company registered in Dubai, UAE, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual try-on platform, website (tryonvirtual.com), Shopify application, and related services.
2. Information We Collect
2.1 Information You Provide
- Account registration details (name, email, company name)
- Contact form submissions and demo requests
- Payment and billing information (processed securely via Shopify)
- Communications with our support team
2.2 Camera & Try-On Data
Privacy-First Architecture: Our virtual try-on technology processes camera data entirely on the user's device (client-side). We do not capture, store, transmit, or retain any camera images, video feeds, or biometric data from end users. All face tracking and 3D rendering occurs locally in the browser.
2.3 Automatically Collected Data
- Usage analytics (try-on session counts, product interactions)
- Device information (browser type, operating system)
- IP address and approximate location
- Cookies and similar tracking technologies
3. How We Use Your Information
- To provide and maintain our virtual try-on services
- To process transactions and manage subscriptions
- To provide analytics and insights to merchants
- To communicate with you about updates, support, and marketing
- To improve our technology and user experience
- To comply with legal obligations
4. Data Sharing & Disclosure
We do not sell your personal information. We may share data with:
- Service providers who assist in operating our platform (hosting, analytics)
- Shopify, as required for app functionality
- Law enforcement when required by applicable law
- Business partners with your explicit consent
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS/SSL), secure cloud infrastructure, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.
6. Cookies
We use essential cookies for platform functionality and optional analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@tryonvirtual.com.
8. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Account data is deleted within 30 days of account closure.
9. International Transfers
Our services are operated from Dubai, UAE. If you access our services from outside the UAE, your data may be transferred to and processed in the UAE or other jurisdictions where our service providers operate, with appropriate safeguards in place.
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us: