1. Acceptance of terms
By accessing or using TryOn Virtual's services, website (tryonvirtual.com), Shopify application, merchant panel, public API, or storefront widget (collectively, the "Services") provided by DIMENSO L.L.C-FZ, you agree to be bound by these Terms. If you do not agree, you may not use the Services.
2. Description of services
TryOn Virtual is a virtual try-on platform for e-commerce merchants. The Services include:
- Real-time AR try-on for eyewear and watches, rendered on the customer's device
- AI photo swap for clothing, shoes, jewelry and similar categories, where a customer's uploaded photo is processed on our servers to produce a try-on result
- 3D model generation from merchant product images
- Shopify app, merchant panel, and storefront widget integrations
- Public API access (
/v1/) with API-key authentication - Analytics and reporting
3. Account registration
You must provide accurate information and maintain the security of your credentials. You are responsible for all activity under your account and for the security of any API keys issued to you. Notify us promptly of suspected unauthorised use; we may revoke keys we believe to be compromised.
4. Subscription and billing
Plans are Starter, Essentials, Growth, Scale, and Custom, as described on our Pricing page, which is the authoritative source for current prices and limits.
- Shopify merchants select and are billed for plans through Shopify's Billing API, subject to Shopify's charge-approval flow
- Pay-as-you-go overage for additional try-on sessions and 3D generations is billed on the same cycle
- The Custom plan is contract-based and is not offered or billable through the Shopify app
- Charges are in USD. You may cancel at any time; cancellation takes effect at the end of the current billing period
5. Merchant content and licence
You retain ownership of your product content, your product images, and any 3D models you upload. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, and process that content to provide and improve the Services — including generating 3D models, producing AI try-on results, analysing images to improve rendering quality on your store, and using your product imagery as training data to improve our try-on and 3D generation models.
This training licence covers product imagery only. Photographs uploaded by your customers through the widget are never used to train or improve any model. Your product images are not shared with other merchants, and the licence does not permit us to redistribute your imagery as content.
You may opt out of the training use at any time by contacting [email protected]; this does not affect our ability to provide the Services to you.
You represent and warrant that you hold all rights necessary to grant this licence, including — where your product images feature human models — all necessary rights, releases, and consents from those individuals.
6. End users of your storefront
The widget is used by your customers. You acknowledge that:
- For end-user data, you are the controller and we act as your processor
- The widget presents a consent screen before camera access or photo upload, and processes data only after the end user accepts
- You are responsible for your own privacy disclosures to your customers
- End users must not upload photographs of other people without their permission, or any unlawful content
A Data Processing Agreement is available on request and forms part of these Terms where applicable.
7. Acceptable use
You agree not to:
- Use the Services for any unlawful purpose
- Reverse engineer, decompile, or disassemble our technology
- Interfere with the security or integrity of the Services
- Exceed plan limits or documented API rate limits without authorisation
- Share, resell, or redistribute API credentials or the Services without written consent
- Upload content that infringes intellectual property or privacy rights
8. AI-generated output
Try-on results are AI-generated simulations intended to help customers visualise products. They are approximations and may not accurately represent fit, colour, scale, or material. They are not a guarantee of appearance or suitability, and should not be presented to customers as such.
9. Intellectual property
All rights in the Services — including software, models, algorithms, designs, and documentation — remain the property of DIMENSO L.L.C-FZ.
9.1 3D models generated by our engine
Where a 3D model is generated for you by our engine from your product images, we grant you a non-exclusive licence to use that model within the TryOn Virtual service for as long as your account is active. Generated models are not delivered as downloadable asset files and may not be exported, extracted, redistributed, or used in any other service, application, or process. This does not affect your ownership of the underlying product images, or of any 3D model you created independently and uploaded yourself.
9.2 Protection of merchant assets
3D assets are delivered to storefronts in an encrypted, packaged form and are transmitted over encrypted connections. We take reasonable technical measures to prevent extraction or reuse of merchant 3D assets. However, any asset rendered in a web browser is ultimately processed on the end user's device, and we cannot guarantee that a determined third party will not succeed in extracting it. We do not warrant that these protections are impenetrable.
10. Privacy
Your use of the Services is governed by our Privacy Policy. In summary: real-time AR try-on is processed on the end user's device and no camera imagery is transmitted to us; AI photo swap transmits the end user's uploaded photo to our servers for processing, with their prior consent.
11. Service availability
We aim for high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with reasonable notice. Specific uptime commitments apply only where an SLA is executed as part of a Custom plan contract.
12. Disclaimer of warranties
To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory. We specifically disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, that try-on results will be accurate or satisfactory to any particular customer, or that generated 3D models will be free of visual defects. Nothing in these Terms excludes any liability that cannot lawfully be excluded.
13. Limitation of liability
To the maximum extent permitted by law, DIMENSO L.L.C-FZ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Our total liability shall not exceed the amounts paid by you in the twelve (12) months preceding the claim.
14. Indemnification
You agree to indemnify and hold harmless DIMENSO L.L.C-FZ from claims, damages, or expenses arising from your use of the Services, your violation of these Terms, or your infringement of third-party rights — including rights in images you upload.
15. Termination
We may suspend or terminate access for violation of these Terms. You may terminate at any time by contacting us. On termination your right to use the Services ceases, and your data is handled as described in the Privacy Policy.
16. Changes to terms
We may modify these Terms. Material changes will be notified by updating the "Last updated" date and, where appropriate, contacting merchants directly. Continued use after changes constitutes acceptance.
17. Governing law
These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai, and disputes are subject to the exclusive jurisdiction of the courts of Dubai, UAE. Consumers resident in the EU, UK, or other jurisdictions conferring non-waivable local rights retain those rights.
18. General
Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, including outages of infrastructure or third-party providers on which the Services depend.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Severability. If any provision is held unenforceable, the remaining provisions continue in full force and the unenforceable provision is applied to the maximum extent permitted.
No waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
Notices. We may give notice by email to the address on your account or by posting in the app. Notices to us should be sent to [email protected].
Survival. Sections covering intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination.
Entire agreement. These Terms, together with the Privacy Policy and any executed order form or Data Processing Agreement, constitute the entire agreement between the parties regarding the Services.
19. Contact
DIMENSO L.L.C-FZ Dubai, United Arab Emirates Email: [email protected]